Refund & Cancellation Policy

This policy applies to website services and care plans purchased from Patel Web, operated by Patel in Ontario, Canada. It does not limit any refund or cancellation rights provided by applicable law.

Website deposits

Your website deposit is fully refundable if you request cancellation within 48 hours of payment and no work has started. Once project work begins, the deposit is non-refundable because it covers time reserved and work performed. I’ll confirm the planned start with you after payment.

Cancellation after work starts

Contact me as soon as possible if you need to stop a project. I’ll confirm the work completed, any amounts already paid, and any unpaid work authorised under your quote. No new work will begin after cancellation is agreed. Ownership of completed custom work transfers after the amounts owed for that work are paid.

If Patel Web cannot deliver

If Patel Web cannot deliver the agreed services, you will receive a refund for work paid for but not delivered. We’ll document what has been completed and calculate any refund clearly. Please contact me if you believe the delivered work differs from the agreed scope so we can resolve the issue.

Website fix-ups

Fix-ups have a written scope and price before work begins. If no work has started, payments for cancelled fix-up work are refundable. Once work starts, the amount relating to completed, authorised work is not refundable. Payments for work that cannot be delivered will be refunded.

Monthly care plans

Cancel anytime by email with at least 30 days’ notice. Your plan ends at the close of the paid billing period after the notice period, and billing may continue for a period starting during that notice period. I’ll confirm your final billing date. There are no partial-month refunds. Unused monthly edit time has no cash value and does not roll over. Arrange new hosting before the plan ends if you want your website to stay online.

How to request a refund

Email hello@patelweb.ca with your business name, payment date, invoice or receipt reference, and the reason for your request. Do not send your full card number. I’ll reply within one business day and confirm the outcome after reviewing your project and payment details.

Refund method and timing

Approved refunds are submitted through Stripe to the original payment method. They typically appear within 5–10 business days after processing, depending on your bank or payment provider. I’ll let you know when the refund has been submitted. Third-party purchases made directly from another provider are subject to that provider’s policies.

Questions about this policy? Email hello@patelweb.ca.